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Privacy Clarity Before You Join

Your account, wallet and device data stay tied to clear purposes: access, security checks, payment routing and service help.

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PRIVACY HELP

Reach Us About Your Data

Privacy questions need a clear path, so we separate account help from data requests inside support. You can ask how your phone number is used, correct a wallet reference, request a copy of stored account details or ask why a device was flagged. Our team checks account ownership before discussing private records.

Team online

Live chat

Message us through the account chat between 09:00 and 23:00 Indonesia time. We can confirm what data category is involved, explain the next account step and route detailed privacy requests to the right team.

Email request

Send privacy requests from the email linked to your account so we can match the request safely. Include the topic, your phone number ending digits and whether it involves DANA, OVO, GoPay or QRIS.

Account center

Use the account profile page to update basic contact details before asking support to check older records. We may ask you to confirm a recent login or payment reference before changing stored data.

ACCOUNT SAFETY

How Your Privacy Stays Managed

A privacy policy only matters if daily account handling follows it. We map each data type to a reason: login security, wallet matching, fraud checks, customer help, cookie preference or service record.

Account data

We use your registration details to create the account, contact you about account activity and verify ownership during support. If a profile field is wrong, start with the account center before sending a privacy request.

Wallet records

DANA, OVO, GoPay and QRIS references are stored with time, status and account match details. These records help us trace deposits, check withdrawals and answer payment privacy questions without exposing unrelated wallet data.

Device signals

We record device type, browser version, login time and basic network signals to spot unusual access. If you switch from Android Chrome to iOS Safari, support may ask for extra confirmation.

Cookie choices

Cookies keep sessions active, remember language settings and help us understand page errors. You can clear browser cookies, but the next login may ask you to confirm your account again.

Game activity

When you enter Super Sic Bo, Garuda Gems, UFC MMA or Rocket Crash, we store activity records needed for account history and dispute checks. The record connects to your account, not public display.

Retention checks

We keep records for account operation, payment tracing, security and legal requests, then limit access when data is no longer needed for daily handling. Ask support if you want a retention check.

Privacy Questions Before Account Access

These answers cover the privacy points you are most likely to ask before joining or when checking your account later. They focus on account records, wallet references, device handling, cookie use, correction requests and how to contact us about stored data.

We ask for details needed to create and protect your account, such as contact data, login credentials and wallet references. We may also store device and browser signals when you sign in.

We keep payment references so each deposit or withdrawal can be matched to the correct account. The record helps us investigate delays, confirm status and answer privacy questions about wallet activity.

Yes. Start by updating editable fields in your account center, then contact support for records you cannot change yourself. We may confirm ownership before adjusting phone, email or wallet-related details.

Cookies help keep your session active, remember basic preferences and identify page errors. You can clear them in your browser, but you may need to sign in again and confirm your account.

We share limited data only when needed for payment processing, hosting, security checks, support tools or legal handling. Each sharing purpose must connect to your account service or a valid operational need.

Email us from the address linked to your account and state that you want a data copy. Include your phone number ending digits and any payment rail involved so we can locate records.

If account access changes where local law permits, we may keep records needed for payment tracing, security checks and support history. Access controls limit who can view those records internally.

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